Delivery and returns

Delivery
We aim to process and despatch orders as quickly as possible and in the order in which they are received. If an article is temporarily sold out we will forward the article as soon as it is in stock again free of postage. If the article is sold out we send you a message.

Exchange and Return
In the unlikely event that you are unhappy with your purchase and wish to return it you can of course do so. All items we sell are covered by our 14-day money-back guarantee. Just return them to us in their original undamaged packaging, in a saleable condition, along with the receipt and we will refund your original payment or send you a credit note

Please return to:  Nordfrim A/S, Kvindevadet 42, DK-5450 Otterup

Right of Complaints
According to the EU-rules, you always have a right to complain about defects for two years, when it concerns goods bought in the EU. But in addition to that there might be important differences when it comes to what you are entitled to, and how you should act.

The right of complaint is a statutory right giving you as a consumer a number of rights towards the seller if there is something wrong with a product you have bought. Typically, it is the right to have the product repaired, to get another product, or to get the money back. Your right of complaint cannot be taken away from you even if an agreement has been made to this effect.

Purchases of goods in the EU (and Norway and Iceland) are subject to a common set of rules which describe the minimum rights you have as a consumer. However, the existing Community rules are minimum rules, and the individual countries can therefore choose to place consumers in a better position than that required by the Community rules. In Denmark you always have a right to complain about defects within a period of two years from the time you received the goods.

According to the EU-rules, you always have a right to complain about defects for two years, when it concerns goods bought in the EU. But in addition to that there might be important differences when it comes to what you are entitled to, and how you should act.

The difference between a right of complaint and a guarantee
A guarantee does not replace the right of complaint but runs parallel with it. In case a defect is not covered by the guarantee, it may well be covered by the right of complaint, and you can therefore contact the seller.

Please contact Nordfrim as soon as you have any claims and we will try to find a solution.

Disclaimer of liability and subject to alterations without previous notice
Subjects to changes in taxes, mistakes by price- and proofreading, goods sold out or any failure in delivering the goods or such failure due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident or terrorist activity.