Auction

Our online auctions allow you to buy attractive items at the price you want to pay. A Nordfrim auction works similarly to other auctions, but with the following 3 advantages:

• No auction fees are added to any of our auctions
• Our online auctions have a longer time frame than traditional auctions (e.g. 2 or 3 weeks)
• Our full satisfaction guarantee also applies to all items sold in our auctions

When you have found an auction item that you want to buy, you can enter your bid either as a normal bid or as an automatic bid (see information below). Please note that all bids are binding, and that standard shipping rates apply.

Automatic bids
Automatic bids are similar to handing in a written commission at a traditional auction. You choose the maximum amount you want to bid for the item, and then the Nordfrim auction system will bid for you each time you are outbid up to the maximum amount you have selected.

You will receive an email if your max automatic bid is outbid. If the outbid takes place in the last few minutes of an auction, you might not receive this email in time. Therefore, it is always a good idea to follow an auction in the last few minutes.

More than one person can set the same max automatic bid. Therefore you cannot be 100% sure to win the item, even if the final price of the auction item is the same as your max automatic bid. The person who registered the max automatic bid first wins the item, so place your max automatic bid as soon as possible.

The highest bid will always appear in the bid history, so you can easily keep track of whether you have the highest bid or not.

If you win an auction, we will send you an email with information about payment and delivery options.

Nordfrim reserves the right to close an auction ahead of time, extend or cancel an auction, or retract all information about auction items. If possible, we will inform you in advance.

Why does the bid history sometimes show more than one winner?
Some auctions include more than one item at a time, allowing more than one customer to win the same item. The bid history shows how many customers have the highest bid (highlighted with a green background) and in that sense how many items are auctioned. Since the bid level is determined per article, auction winners can in some cases buy the same item at different prices.

Please note that the timing of your bid is important for the price of the item. The quicker you place your bid, the better the chance of you receiving the cheapest item. It is only possible to place one bid per article number.

Bids placed three minutes before an auction ends
If you place a bid within the last three minutes before the auction closes, the auction will be extended by three minutes. The auction will therefore be extended by three minutes each time a new bid is placed.

Can I cancel my bid?
All bids are binding, and therefore it is not possible to cancel your bid as long as the auction is active. If you would like to cancel your bid, please contact us as soon as possible, and we will do our best to make sure the item is not sent to you. We offer a two-week money-back guarantee on all auction items.

Payment and shipping
Congratulations on winning an auction! The first 24 hours after the auction has ended, it is possible to pay directly through the confirmation email we have sent. If you pay through this email, your order will be processed immediately. If the payment is not completed within 24 hours, we will hold the order and contact you regarding payment. The payment link in the confirmation email is only valid for 24 hours.

Is it possible to include more than one auction item per order?
Yes, it is possible to consolidate all your auction items in the same order and thus only pay shipping costs for one order. We can do this in the following ways:

1. When you win an auction, you will receive an email with a link to the payment. This link will include the items in the basket on the website, but please do not proceed to payment just yet. Instead, go back and find the next email for your other auction items to include them in the basket as well. This way all auction items will be included in the basket on the website, and it is also possible to add other items from the webshop. You can now proceed to payment and check out.
2. Log on to www.nordfrim.com and click on “My Pages” at the top of the website. In the left-side menu, you will find "My auctions". Click on “My auctions”, and from there, you can add the auction items to the basket and proceed to payment.

Note: The payment link in the confirmation email is only valid for 24 hours.  If you wish to pay for your order after the 24 hours have passed, you can log in to our website. Under "My Pages" and "My Account", you can enter the total amount and deposit it to your account. If you have completed the payment in your account on the website, please disregard the invoice attached to your order.