Delivery and returns

We do our best to dispatch your order as soon as it has been registered in our system. Your time of delivery depends on which country we are shipping to. See more details about shipping here.

If an article is on backorder (temporarily sold out), we will send it as soon as it is in stock again. If the article is permanently sold out, we send you a message.

When an item is on backorder, we are either waiting for a new shipment to arrive, or we will request it from our supplier once you’ve placed an order. Therefore, delivery times for backorder items will vary. For delivery details on a specific backorder item, please contact our customer service team on chat or

VAT is included in the product price for shipping destinations in the EU and Norway, while VAT is not included for other shipping destinations outside the EU. Non-EU customers might be subject to VAT and customs in the destination country.

Please note that any required customs clearance is the customer's responsibility.

Exchange and Return
In the unlikely event that you are unhappy with your purchase and wish to return it, you can do so. All items we sell are covered by our 14-day money-back guarantee. Just return them to us in their original undamaged packaging, in a saleable condition, along with the receipt. We will then refund your original payment or provide a credit note.

Please return to: Nordfrim A/S, Kvindevadet 42, DK-5450 Otterup

Right of Complaints
According to EU law, you always have a right to complain about defects for two years, when it concerns goods bought in the EU. Since Nordfrim is placed in the EU, you always have this right with goods bought from us.

The difference between a right of complaint and a warranty
A warranty does not replace the right of complaint but runs parallel with it. In case a defect is not covered by the warranty, it may well be covered by the right of complaint, and you can therefore contact the seller.
Please contact Nordfrim as soon as you have any claims and we will try to find a solution.

Disclaimer of liability and subject to alterations without previous notice
Nordfrim is not responsible for changes in taxes, mistakes in price- and proofreading, sold-out goods, or any failure in delivering goods due to an event that is beyond our reasonable control. This includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, or terrorist activity.