Frequently Asked Questions - FAQ

  1.   Which address can I send an order by mail to?
  2.   How do you send my order?
  3.   How can I pay?
  4.   Did you receive my order?
  5.   When will I receive my order?
  6.   How do I cancel my order?
  7.   Can I change my order or add more?
  8.   How do I take out a subscription?
  9.   How can I cancel or alter my subscription?
 10.  Where do I find more details about the articles?
 11.   How do I return a product?
 12.   What is an 'auction'?

1. Which address can I send an order by mail to?

Our postal address is: Nordfrim A/S, Kvindevadet 42, 5450 Otterup, Denmark. You are also welcome to send a picture or scan of your order form to contact@nordfrim.com

2. How do you send my order?

For international destinations (all countries except Denmark, Sweden, Norway, and the United Kingdom), we ship all orders with a combination of Deutsche Post, DHL, and DHL Express. All our international orders are trackable and insured against loss or damages.

Find shipping rates for your country here.

Please note that any required customs clearance is the customer's responsibility

3. How do I pay for my order?

We accept payment by credit card (VISA or MasterCard) as well as PayPal. If you wish to pay via bank transfer, please send us an email with your full order and contact details. Then we will send you an invoice including the bank details.

More information on payment can be found here

4. I did not receive the tracking or order confirmation. Did you get my order?

When you submit your order, you will receive an order confirmation by e-mail. In this email, you will find a summary of your order and your order number. If your order is shipped as a parcel you will receive a second email with tracking information from us once the parcel has been dispatched.

If you do not receive the order confirmation, please check your spam folder too. If it’s not there, please contact us by phone or email and we will look into the matter. Email: contact@nordfrim.com. Phone 0045 64 82 12 56. Our office hours are 08.00 am-04.30 pm.

5. Time of delivery

We do our best to dispatch your order as soon as it has been registered in our system. We can’t provide exact delivery times, but you will automatically receive tracking once the order has been shipped. You can read more about shipping here.

6. How can I cancel my order?

When you’ve placed an order, we can’t guarantee that we can cancel it again. However, until it has been dispatched, we will do our best to cancel it upon request. Please send us an email, chat message or give us a call if you wish to cancel an order (+45 64 82 12 56, Monday-Friday 08.00 AM -04.30 PM). After dispatch, it is not possible for us to recall the parcel and you will have to send the order back for a credit note or refund.

7. Can I change my order after it’s been placed?

We send all orders as fast as we can, so if you want to make changes to an order, please send us an email or chat message as soon as possible. We can’t guarantee that we can make the desired change, but we will always try. Remember that we provide a full 14-day satisfaction guarantee, giving you the right to return the goods up to 14 days after receiving your order.

8. How do I start a subscription?

When you start a new subscription, you will regularly receive shipments with your topics. To make subscribing as easy as possible, we recommend signing up for automatic credit card charges under the “My pages” section of your web login. Browse subscriptions here

9. Where do I find more details about the articles?

If you need any further information about our articles on www.nordfrim.com please do not hesitate to contact us either by mail or by phone during office hours Monday-Friday 08.00am-04.30pm. Tel. (+45) 64 82 12 56 - E-mail: contact@nordfrim.com. Looking forward to hearing from you.

10. How do I return an article?

If you want to return your purchase, please do so within 14 days after you have received the delivery. The articles must be returned in their original and undamaged packaging and in a saleable condition. Nordfrim does not cover the cost of returning unless the articles are faulty copies for exchange.

Please enclose a letter with your details and reason for return.

Click here for more information

Prices for Lighthouse products may vary, because there are different price lists pr. country. Please see the Lighthouse brochure for your country here

11. Can I sell my stamps here or have my collection valued?

Unfortunately, no. We do not buy stamp collections from private sellers or appraise stamps on demand.

12. I placed an order. What happens next?

After you’ve placed an order and we have processed the payment, we will ship your items as soon as possible. Once the items are shipped, you will automatically receive a tracking link. We ship with Deutsche Post or DHL, depending on the destination country. Once the parcel enters your country, it will typically be handed over to your local postal services for final delivery. You can read more about shipping here.